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Returns and Exchanges

We are happy to accept a return within 14 days of purchase, subject to our Refund and Exchange Policy.

RETURN INSTRUCTIONS FOR ONLINE PURCHASES

Items purchased online can be returned by mail only.

HOW TO RETURN AN ONLINE ORDER VIA MAIL

  1. Print out postage label. Please email office@adoredbeast.com or call 1-902-792-2500 to confirm your return meets our return policy, and to request an Adored Beast return form and postage label.
  2. Complete the return form. You will need to include this completed form with your return order.
  3. Pack the item(s) for return. Put the postage label on the front, and don’t forget to include the return form inside.
  4. Processing. Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know.

OUR RETURN AND EXCHANGE POLICY

General

  • Items can only be exchanged via mail.
  • Return address is: Adored Beast Apothecary 129 Gerrish St. Windsor Nova Scotia Canada B0N 2T0.
  • Items returned without a completed form and an Adored Beast return postage label will not be accepted.
  • Shipping costs will be refunded only if item meets our return policy.

If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

Faulty

If an item is faulty, or different from the item purchased then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Your personal information will be used to process your refund or return.