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Returns and Exchanges
We are happy to accept a return within 14 days of purchase, subject to our Refund and Exchange Policy.
RETURN INSTRUCTIONS FOR ONLINE PURCHASES
Items purchased online can be returned by mail only.
HOW TO RETURN AN ONLINE ORDER VIA MAIL
Print out postage label. Please email firstname.lastname@example.org or call 1-844-504-7204 to confirm your return meets our return policy, and to request an Adored Beast return form and postage label.
Complete the return form. You will need to include this completed form with your return order.
Pack the item(s) for return. Put the postage label on the front, and don’t forget to include the return form inside.
Processing. Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know.
OUR RETURN AND EXCHANGE POLICY
Items can only be exchanged via mail.
Return address is: Adored Beast Apothecary 609 Pine Glen Rd Unit 3 Riverview New Brunswick Canada E1B 4X4.
Items returned without a completed form and an Adored Beast return postage label will not be accepted.
Shipping costs will be refunded only if item meets our return policy.
If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
If an item is faulty, or different from the item purchased then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
This information is intended to provide information only. Each animal health situation is unique. This information is not intended for use in diagnosis or treatment of specific health problems or diseases, and should never be considered as a substitute for veterinary advice.”